Ebay

Naila333
Contributor
Contributor
Hi I was a seller on eBay I sold a laptop and then my account was suspended after the sale due to some other reason I thought it wouldn’t affect the sale and posted the product a day later the sale was refunded to the buyer and there was no way for me to stop the order since it was already out for delivery I contacted the buyer through the email I found on PayPal and they said that they complaint to eBay because they couldn’t get hold of me and I couldn’t update the order status because of the suspension now the product has been delivered and the money refunded eBay said that they can’t help because my account has been suspended and I tried to send an invoice to the buyer to have to heard back so please find a way to get me my money back Thanks
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1 REPLY 1

Hemerk
PayPal Employee
PayPal Employee

Hi @Naila333 

Thank you for reaching out to the PayPal Community Forum!

 

Sorry to hear about the situation you're in. 

 

You may check with ebay to see about filing a case against that buyer. This is called an "Unpaid item case".

 

I found a guide that may help you.

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137

 

Hopefully this gets sorted between you and your buyer.


Hope this helps!

Kudos and Solved are highly appreciated

 

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