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Customers not able to enter in payment information for Woocommerce

New Community Member

Customers not able to enter in payment information for Woocommerce

Hello,

I'm currently building an ecommerce site (Wordpress - Woocommerce) and customers can't pay using Braintree (Paypal) nor can they using the Braintree credit card forms. Customers can't type in the forms and when selecting the Paypal option, it gives an error: "Oops, there was a temporary payment error. Please try another payment method or contact us to complete your transaction." Amazon Payments works fine!

Please help. This is urgent...

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### WordPress Environment ###

Home URL: https://theoxygenmovement.com
Site URL: https://theoxygenmovement.com
WC Version: 3.4.4
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.37 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.4.4
WC Database Prefix: wpvv_
MaxMind GeoIP Database: ✔
Total Database Size: 52.26MB
Database Data Size: 40.11MB
Database Index Size: 12.15MB
wpvv_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB
wpvv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpvv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpvv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wpvv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wpvv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wpvv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wpvv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpvv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpvv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpvv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpvv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpvv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpvv_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpvv_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB
wpvv_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB
wpvv_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB
wpvv_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB
wpvv_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB
wpvv_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB
wpvv_affiliate_wp_direct_links: Data: 0.02MB + Index: 0.03MB
wpvv_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB
wpvv_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB
wpvv_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB
wpvv_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB
wpvv_commentmeta: Data: 0.02MB + Index: 0.03MB
wpvv_comments: Data: 0.02MB + Index: 0.09MB
wpvv_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB
wpvv_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB
wpvv_icl_content_status: Data: 0.02MB + Index: 0.02MB
wpvv_icl_core_status: Data: 0.02MB + Index: 0.02MB
wpvv_icl_flags: Data: 0.02MB + Index: 0.02MB
wpvv_icl_languages: Data: 0.02MB + Index: 0.03MB
wpvv_icl_languages_translations: Data: 0.19MB + Index: 0.11MB
wpvv_icl_locale_map: Data: 0.02MB + Index: 0.00MB
wpvv_icl_message_status: Data: 0.02MB + Index: 0.03MB
wpvv_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB
wpvv_icl_node: Data: 0.02MB + Index: 0.00MB
wpvv_icl_reminders: Data: 0.02MB + Index: 0.00MB
wpvv_icl_strings: Data: 3.52MB + Index: 4.86MB
wpvv_icl_string_packages: Data: 0.02MB + Index: 0.00MB
wpvv_icl_string_pages: Data: 0.02MB + Index: 0.02MB
wpvv_icl_string_positions: Data: 0.02MB + Index: 0.02MB
wpvv_icl_string_status: Data: 0.02MB + Index: 0.02MB
wpvv_icl_string_translations: Data: 8.52MB + Index: 3.52MB
wpvv_icl_string_urls: Data: 0.02MB + Index: 0.02MB
wpvv_icl_translate: Data: 0.02MB + Index: 0.02MB
wpvv_icl_translate_job: Data: 0.02MB + Index: 0.02MB
wpvv_icl_translations: Data: 0.22MB + Index: 0.52MB
wpvv_icl_translation_batches: Data: 0.02MB + Index: 0.00MB
wpvv_icl_translation_status: Data: 0.14MB + Index: 0.06MB
wpvv_links: Data: 0.02MB + Index: 0.02MB
wpvv_mclean_refs: Data: 0.02MB + Index: 0.00MB
wpvv_mclean_scan: Data: 0.02MB + Index: 0.00MB
wpvv_options: Data: 4.06MB + Index: 0.08MB
wpvv_postmeta: Data: 8.02MB + Index: 1.48MB
wpvv_posts: Data: 14.16MB + Index: 0.22MB
wpvv_termmeta: Data: 0.02MB + Index: 0.03MB
wpvv_terms: Data: 0.02MB + Index: 0.03MB
wpvv_term_relationships: Data: 0.05MB + Index: 0.02MB
wpvv_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpvv_toolset_post_guid_id: Data: 0.02MB + Index: 0.02MB
wpvv_usermeta: Data: 0.06MB + Index: 0.03MB
wpvv_users: Data: 0.02MB + Index: 0.05MB
wpvv_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpvv_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

acf-field: 51
acf-field-group: 8
attachment: 75
cs_global_block: 1
custom_css: 1
custom-css-js: 5
customize_changeset: 29
dd_layouts: 4
et_pb_layout: 59
jetpack_migration: 2
jp_img_sitemap: 5
jp_img_sitemap_index: 1
jp_sitemap: 4
jp_sitemap_master: 4
jp_vid_sitemap: 4
nav_menu_item: 32
page: 52
portfolio: 24
post: 17
product: 14
product_variation: 25
revision: 658
shop_order: 8
shop_order_refund: 2
vcv_templates: 11
view: 1
view-template: 2
wcbd_archive_layout: 1
wp-types-group: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

AffiliateWP: by AffiliateWP
LLC – 2.2.7

AffiliateWP - PayPal Payouts: by Pippin Williamson and Andrew Munro – 1.1.8
AffiliateWP - Affiliate Area Tabs: by AffiliateWP – 1.2.5
AffiliateWP - Affiliate Dashboard Sharing: by Pippin Williamson and Andrew Munro – 1.1.3
AffiliateWP - Show Affiliate Coupons: by AffiliateWP – 1.0.7
AffiliateWP - Tiered Rates: by AffiliateWP – 1.1
BackupBuddy: by iThemes – 8.2.8.0
Simple Custom CSS and JS: by SilkyPress.com – 3.18 – Not tested with the active version of WooCommerce
Divi Booster: by Dan Mossop – 2.7.4
Heartbeat Control: by Jeff Matson – 1.2.4
Jetpack by WordPress.com: by Automattic – 6.4.2
SG Optimizer: by SiteGround – 4.0.7
WooCommerce Builder For Divi: by Abdou Aboelgit | DiviKingdom.Com – 2.0.0 – Not tested with the active version of WooCommerce
WooCommerce Variation Swatches - Pro: by Emran Ahmed – 1.0.13
WooCommerce Variation Swatches: by Emran Ahmed – 1.0.34
Actionable Google Analytics: by Tatvic – CC-V3-2.2 – Not tested with the active version of WooCommerce
WooCommerce Additional Variation Images: by WooCommerce – 1.7.13
WooCommerce Amazon Pay Gateway: by WooCommerce – 1.8.4
WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.1.3
WooCommerce Services: by Automattic – 1.15.1
WooCommerce: by Automattic – 3.4.4
WP Hotjar: by Thiago Guimarães – 0.0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)


### WC Pages ###

Shop base: #3906 - /shop/
Cart: #3316 - /shopping-cart/
Checkout: #3326 - /checkout/
My account: #3339 - /my-account/
Terms and conditions: #3357 - /terms-conditions-and-privacy-notice/

### Theme ###

Name: Divi
Version: 3.12.1
Author URL: http://www.elegantthemes.com
Child Theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled:
Debug Mode: Off

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled:
Debug Mode: Off
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Thank you for your help!

Sincerely,
Frank T