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Customers accessing a link via tiktok bio get a white screen when clicking pay by paypal

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tiktokmerch
Contributor
Posted on

Hi there, 

 

I have a website selling products and customers accessing the website link via tiktok bio are taken to the site using tiktok's internal browser. They're presented with a white screen when clicking "pay by paypal" instead of being redirected to the paypal payment process. I use paypal checkout plugin on a woocommerce site which opens in a popup usually. I'm presuming tiktok are blocking the popup windows but customers were ordering last week through tiktok so i'm curious if this is temporary and if there's any way on paypal side i can possibly make it open in the same window? 99% of our customers are using the link via tiktok. 

 

Any help/advice appreciated.

 

Thanks! 

3 REPLIES 3

Customers accessing a link via tiktok bio get a white screen when clicking pay by paypal

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tiktokmerch
Contributor

Just a follow-up, this is also happening on Instagram. Both were fine last week. 

Customers accessing a link via tiktok bio get a white screen when clicking pay by paypal

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WhatADragUK
Contributor
Same problem here. Would love a resolution ASAP as this is harming sales.

Customers accessing a link via tiktok bio get a white screen when clicking pay by paypal

Options
shoot_to
Contributor

having this problem as well.  seems kinda important

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