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Customer claims PayPal said my company/site was not trusted after receiving an REVGQVVMA error

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graytechnical
Contributor
Posted on

I have a customer that keeps getting an error when trying to purchase from my website. The error is as follows:

 

checkoutweb/genericError?code=REVGQVVMVA%3D%3D&cancelLink=https%3A%2F%2Fwww.graytechnical.com%2F%3Fpage_id%3D172%2F%3Fpayment-id%3D23585&merchantName=Gray%20Technical%2C%20LLC

 

The customer said they contacted PayPal customer support in the Netherlands (where they live) and claimed they were told that PayPal security system had my company and/or site not rated as a trusted company and/or site.

 

I assume the error code is REVGQVVMVA, but Googling that basically told me that it was a cookie error.

 

Any thoughts would be greatly appreciated.

 

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