Complete Purchase Button failing

[LeeD]

Hello...

I am running a community, Xenforo software. When folks purchase a site supporter - It takes them to the PayPal (PayPal url) screen to Complete the purchase. For the last 48 hours, I have had 7 people and 2 tests of my own, Where the COMPLETE PURCHASE button is not working at all to complete the purchase. It seems dead. I clicked it and clicked it and clicked it as have others and nothing.

We have no server errors, no software errors in logs, and no console errors showing when in the PayPal url to complete this. Any ideas? New issue. Never had anything like it in years. Oh, it is happening on 2 communities, have not tested the others yet.

[Chiranjeevi_L]

Hi @LeeD, @nsdutton , @RentABeachChair , @jdaniluk / All,

Thank you for posting to the PayPal community.

Our product development team have fixed the issue in LIVE production. 

I would suggest to please process a test payment via card which is not linked to your account, since merchants can't process self payments.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[Chiranjeevi_L]

Hi @ASTemplates / All,

Thank you for posting to the PayPal community.

Our product development team have fixed the issue in LIVE production. 

I would suggest to please process a test payment via card which is not linked to your account, since merchants can't process self payments.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[alexmackg]

Thanks for letting us know, and thanks to the team for solving the problem.

[triawan]

I got an update from Paypal Tech Support that the issue is resolved. I have tested and it works.

I hope everyone to test if their purchase button is working.

[SuperBadSS]

Looks like it is fixed for me too.  

[GreatD007]

we ran into the same issue again started on (20 July 2023)

[KenKJ]

As of now (Aug. 27th), it looks like this issue has returned.   I have not been able to complete a purchase for several days now.

[GreatD007]

Yeah, they did solve that directly, 

but also the issue had returned today, wonder why this is happening randomly!