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Changes in Paypal?

New Community Member
Posted on

I noticed changes in Paypal that are not satisfactory.  I received an automatic and recurring charge Of $9.99 for payment of taxes on the products I purchased.  I do not remember authorizing such a charge. Then, I went to the chat services --it was not working.  I will close my account because of this unauthorized purchase and am so disappointed in Paypay.  Does anyone else have this problem?  and how did you handle it?


Changes in Paypal?

PayPal Employee

Hi @Prudence3,


Thank you for contacting PayPal community.


Our sincere apologies for the inconvenience caused.


I request to please follow the below steps via your PayPal account to access subscription profiles.


Login to your PayPal account >> click "settings" icon >> go to "Payments" tab >> Manage automatic payments


Guide link for reference.


Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.


Thank you for understanding and patience.



PayPal, Inc.

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