Card Payments not working

livedraws
New Community Member

 

 
 
 

We are using only PayPal checkout with our online shop (which is setup using Woo Commerce). Everything is fine when we do the sandbox. When we turn over to Live, I do the checkout, enter a valid credit card and address, etc, but PayPal refuses to accept the credit card. I get this error (still in the PayPal Checkout window): "We're sorry, that card can't be used for this payment. Please link a different credit or debit card."

 

I am not trying to link the card to a PayPal account, I am simply trying to pay the shopping cart total with a Credit Card.

 

The credit card is valid and details are entered correctly. I don't see any setting in our business account that is blocking CC payments, but I might be missing something. The business account is verified (bank account) and email address.

 

The online shop is setup using the Woo Commerce solution from wordpress, and all API credentials are set-up correctly. I am able to checkout and pay with a PayPal account.

 

Any help greatly appreciated!

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @livedraws,

 

Thank you for posting to the PayPal community.

 

If your trying to "Set up advanced credit and debit card payments", please refer the below guide link. 

 

https://developer.paypal.com/docs/checkout/advanced/

 

https://developer.paypal.com/docs/checkout/advanced/integrate/ 

 

Test and go live. Before you go live:

  1. Log into the PayPal Developer Dashboard with your PayPal business account.
  2. Complete production oboarding so you can process cards with your live PayPal business account.
  3. Request Advanced Credit and Debit Card Payments for your business account to accept card payments on your website.

Also, please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

 

If your still facing issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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