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Card Declined for EVERYONE but only on Guest Checkout

New Community Member

Card Declined for EVERYONE but only on Guest Checkout

Hi there, I hope someone can help as so far PayPal support has been useless.

 

I recently setup a webshop using WooCommerce and used their PayPal Standard plugin. We tried a few transactions using PayPal accounts and those went through fine. It was only once someone tried to checkout as a guest we realised there was a problem as EVERYONE got the Card Declined message.

 

Fairly certain this is an account issue as when I tried other plugins, it gave the same error. However when I used a different merchant account, it worked first time.

 

There are no errors in the WooCommerce log and they have confirmed nothing is going wrong their end. But can't get to anyone at PayPal who will listen.

 

All the best,

 

BigBidz