Hi @alefiyahv,
Thank you for contacting PayPal community.
Our sincere apologies for the inconvenience caused.
Unfortunately, we don't have account level access.
Firstly, the sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to your correct email address.
Secondly you have have the email address on your account but you have not yet confirmed it. You need to confirm an email address, to prove that you have access to it, before you can receive payments to it. You can confirm it under your payment settings.
Finally, you should always make sure that if you have received an email that it is a legitimate email from PayPal.
Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.
Thank you so much for your patience and understanding.
Sincerely,
Chiranjeevi
PayPal, Inc.
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