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Can't Find Identity Token on new site

New Community Member

Can't Find Identity Token on new site

I am looking for my identity token to add to my woocommerce store and can't find it on the new paypal website. Can any one direct me? 

5 REPLIES 5
Member

Re: Can't Find Identity Token on new site

Everyone and every message says it appears after turning on PDT. It no longer does. Where is it?

Moderator

Re: Can't Find Identity Token on new site

Hi @eric37d@sbarnes123

 

Below are the steps to generate a PDT token and a troubleshooting tip: 

 

  1. Log in to your PayPal account.

  2. Click the settings icon beside "Log Out" and select Profile and settings.

  3. Click My selling tools.

  4. Click Update near "Website preferences".

  5. Select On under "Auto Return for Website Payments", and enter your Return URL below.

  6. Select On under "Payment Data Transfer".

  7. Click Save. You'll be redirected back to the main Profile page.

  8. Click My selling tools, then click Update near Website Preferences.

  9. Copy the identity token located under the Payment Data Transfer section.

 

Note: You'll need to pass this identity token along with the transaction token to us so you can receive confirmation that the payment is complete. For security purposes, we do not email you the identity token.

 

 Troubleshooting tip: If the PDT token still doesn't display - turn off both Auto Return and PDT Token, then enable Auto Return first and save the PDT token second...

 

Please let me know if this works!

 

Thanks,

Christina 

New Community Member

Re: Can't Find Identity Token on new site

Hi Christina,

 

I still cannot find the Identify token under the PDT token section

Moderator

Re: Can't Find Identity Token on new site

Hi @hazza2018

 

If you've followed the steps below and still are unable to find the Identity token I'd suggest submitting a ticket with our Technical Support to research why you are unable to see this. 


Thanks,

Christina 

Highlighted
New Community Member

Re: Can't Find Identity Token on new site

Christina,

I don't have a Profile and Setting link. Only the gear Icon. I can't attach images here - it's not working.

 

John