Bussines account restricted

[DarjaSt]

I'm editing a business account for a customer (in Slovenia) that I linked to a Woocommerce online store. Pay Pal does not work (PAYEE_ACCOUNT_RESTRICTED The merchant account is restricted) because the customer needs to enter additional information. But I can't enter the data because the form doesn't work. I see the data as is shown in image. I don't even know where to turn with this problem.

[MTS_Chiranjeevi]

Good day @DarjaSt,

Thank you for posting to the PayPal community.

I would suggest to please try now by clearing the web browser cache/cookies.

If your still facing the issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with detailed error information.  

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[DarjaSt]

Thank you, it´s working now. But how long does it take for PayPal to go live after a customer has uploaded their ID?

[MTS_Chiranjeevi · Accepted solution]

Hi @DarjaSt,

Happy to hear that it is working!

When the required steps have been completed, the review of the account usually takes 3 business days. We'll contact you via email once the review is completed.

We may automatically lift some limitations when you complete the steps. For instance, you may simply need to change your password and security questions.

Please refer the guide link - https://www.paypal.com/us/cshelp/article/how-long-will-it-take-to-lift-my-paypal-account-limitation-... 

I would suggest to contact our PayPal Customer service https://www.paypal.com/smarthelp/contact-us.