If your card reader is connected to the PayPal Here app and you have not yet installed the software update, the app should display a 'Update Required' notification with a 'Update' button. Tapping the 'Update' button should start the update process.
If this notification does not appear, and you still need to install the software update, there are a few ways to start the update process yourself:
Option 1:
a. Ensure the card reader is switched on and connected to the PayPal Here app
b. Tap on the menu option in the top right corner of the screen
c. Tap on Card Readers
d. The screen should confirm that the card reader is connected to the app. Tap on the Card Reader
e. Tap on the Install Update button to start the update process
Option 2:
a. Ensure the card reader is switched on and connected to the PayPal Here app
b. On the screen where you enter the amount or items to charge your customer, you should see a rectangular symbol with an exclamation mark to the right next to the total amount that is displayed in the center of the screen
c. Tap on the rectangular symbol with the exclamation mark
d. You should see a notification about the software update. Tap on the 'Update now' link.
Option 3:
a. Ensure the card reader is switched on and connected to the PayPal Here app
b. Type an amount as if you are going to charge a customer
c. Tap the 'Charge' button at the top of the screen
d. You should see a notification about the software update. Tap on the 'Update now' link.
If this and the other troubleshooting tips don't work, contact PayPal Here customer service on <removed> or <removed>.
