Buying goods that prove to be faulty after a short period of time.

gdr1944
Contributor
Contributor

I purchased a pair of cord jeans about six months ago. I have worn them three times and cleaned them once. They have now proved to be defective as the surface of the material has come away in a number of places leaving bald patches. The seller will do nothing about it and paypal seem to agree with that.. When complaining to paypal I noticed that there was no provision made to dispute a transaction where shody goods were involved., only if they were not as described.  Under the Sale of Goods Act, an item must be of merchantable quality and last a reasonable length of time.  I do not consider that 6 months for a pair of trousers to be a reasonable length of time. Yet paypal seem to disagree.

Anyone out there got any sugestions or advise. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@gdr1944

 

Paypal offer you recompense on ''items received but not as described'' OR ''not received'' > UP TO 180 days post payment.

 

The rest is between you and the seller and if the seller is not interested then you have the option of the small claims court.


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Kudos / Solution appreciated.
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