Star Printer Not Printing Correctly.

Fuchia
New Community Member

Hi

Ive Been using paypal here for over 6 months.

Its working fine with my Samsung Tab 3.

But there is a major issue with the printing of a receipt from a star printer.

There seems to be a issue with the data sent from the app to the printer.

It prints out a long winded receipt only showing 1 character per line (hence long receipt about a 2 foot long).

When you go to re-print the recepit it prints out perfect.

Ive tried all the settings and even contacted star printers technical team, who say my settings are correct and the printer is working fine.

This seams to only happen when you generate a new sale and print straight after the sale.

Please advise.

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi Fuchia, 

 

Welcome to the community. 

 

This sounds strange, it is not something that is happening across the board so it would be best if you reach out to our technical team directly. They will be best able to advise on this one https://ppmts.custhelp.com 

 

Let us know how you get on,

 

Siobhan

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