I had the same problem. I pressed the reset button on my Card reader and checked restore. I then refreshed my Ipad. Then connected the Bluetooth and the card reader recommended the update. After I did all that the reader was back to working correctly.
Good luck with solving the problem hope my input helped.
We are sorry to hear you have had this experience.
If you have tried all of the steps mentioned above and are still experiencing issues we would suggest reaching out to the PayPal Here team directly to have this looked into, you can call us on 020 8080 6500 or 0800 358 9448 or email us at firstname.lastname@example.org.
Hi there. I get a software update message every time. When I finally have the app open after having to apply for paypal here everytime I open the app, I do not have an option to update the software. I can not find the reader back on the paypal app.
The app just opens on the web page from paypal. I have un-installed and re-installed, re-booted the swipe reader with the paperclip. I am trying to connect to an iPad mini2. I have set the bluetooth setting to connect to Paypal 362. The reader keeps asking to open the app whilst it is open and alternates to update software and back. Anybody with suggestions??
Sorry to hear you are having issues with this, can you try to go to your iPad bluetooth settings and 'forget' PayPal Here.
Please then remove and re-install the app, we would also suggest a factory re-set with the reader and attempting to pair this again. Let us know how you get on,
we have been unable to download an update to date we have done what paypal tell us to do and we have used 3 different internet providers and 2 different phones and we are still not able to download this update, the card reader is usless to us and at a recent show we lost in excess of £1300 in card sales where people simply did not have the cast to pay,Ppay pals answer is to go out and but a 4g phone i think this is totaly unaceptable for paypal to tell us to do this just to download an update the card reader may as well go in the bin and i am looking at other providers and i will be telling everyone i know not to bother with these card readers
Being a designer and engineer owning several patents I'm always amazed when companies as large as Paypal hire remedial designers hat make eroneus mistakes when designing a very important product like the blue tooth credit card readers. Or even the original slider that is anothet huge design failer.
Bluetooth Mistakes... I haven't even used it yet.
1. To light weight and cheaply made.
2. Sliding on the top instead of the side... Does ergonomics mean anything to these amateurs.
3. Where should we put the charging connection... Duh how about in the way of the ill thought out slider... so when trying to slide the most uncomfortable way we put the charging wire in the way??? Duh!!!
God I would almost change companies and go with square for the well made slider they make. It's only .05 mor expensive to use, but so much better.
C'mon guys put the sllder on the side where it belongs, put the charger on the bottom where it belongs!