BAD_INPUT_ERROR - Things don't appear to be working at the moment. Please try again later.

Sognando
Contributor
Contributor

Hello everyone,

 

From this morning (12/09/2017) I've started having problems with a paypal button that has been working for almost 10 years.

 

this is the code:

 

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="action_url" value="https://www.paypal.com/cgi-bin/webscr">
<input type="hidden" name="business" value="xxxxxx">
<input type="hidden" name="cmd" value="_xclick">
<input type="hidden" name="image_url" value="xxx">
<input type="hidden" name="return" value="xxxxx">
<input type="hidden" name="cancel_return" value="xxxxx">
<input type="hidden" name="notify_url" value="xxxxx">
<input type="hidden" name="rm" value="2">
<input type="hidden" name="currency_code" value="GBP">
<input type="hidden" name="lc" value="ES">
<input type="hidden" name="cbt" value="PINCHA AQUI PARA COMPLETAR LA RESERVA">
<input type="hidden" name="charset" value="utf-8">
<input type="hidden" name="no_shipping" value="1">
<input type="hidden" name="item_name" value="xxxxx xxxxxx"
<input type="hidden" name="item_number" value="xxxxx xxx">
<input type="hidden" name="amount" value="100">
<input type="hidden" name="invoice" value="invoice_xxxxxx_xxxxx">
<input type="hidden" name="first_name" value="xxxxx">
<input type="hidden" name="last_name" value="xxxx">
<input type="submit" name="book" value="RESERVE NOW" class="book"> </form>

 

----

 

error message

Things don't appear to be working at the moment. Please try again later.

 

url

https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=3699215595780&code=BAD_INPUT_ERROR&...

 

-----

 

I've already tried everything but I can't really figure out what is the problem.

 

If I remove the "item_name", it works however the system requires to the customer to fill upthe item name and this is something that I don't want to happen.

 

Anyone that can help me?

 

(I can't see any spaces in the wrong places, any missing variables, etc. the button hasn't been updated since at least 2012 however I don't see any problem)

 

thanks

 

Login to Me Too
16 REPLIES 16

dan5123
Contributor
Contributor

Same here,

 

problem occurs from a Virtuemart build that has been running for couple years.

Login to Me Too

judodan
Member
Member

I am having same issue.  Payments for this site have been working for years.  Suddenly started getting this error (BAD_INPUT_ERROR - Things don't appear to be working at the moment. Please try again later.) a little after 5pm (PDT) 11 Sept 2017.

 

I've had many payments fail, but a couple have succeeded, so it's not 100%.

Login to Me Too

dan5123
Contributor
Contributor

I have a Virtumart store. I could get through the error by doing the modification posted in this thread, but I still have issues:

https://forum.virtuemart.net/index.php?topic=137210.0

 

If push item_name_1 instead of item_name to Paypal, I get through the error but the description for the item is empty and needs to be entered by the user. 

 

 

Still working on it.

Login to Me Too

judodan
Member
Member

That solution appears to be working for me as well.  Not ideal, but at least I can start collecting again!

Login to Me Too

MTS_Ciaran
Moderator
Moderator

Hi all, 

 

We're working on this on our at the moment, the issue is related to the image URL as a temporary workaround you can try removing it from the button code and the payment flow should work

Login to Me Too

Sognando
Contributor
Contributor

I believe that the problem has been solved now.

 

thanks

Login to Me Too

MTS_Ciaran
Moderator
Moderator

Yep, issue resolve this morning. 🙂

Login to Me Too

pnowak
Contributor
Contributor

Problem occurs again, I cannot go throught payment process on sandbox.

Login to Me Too

MTS_Andre
Moderator
Moderator

Hi Pnowak, can you share the html button code that returns the error so I can have a look? Thanks

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.