refund not showing in account or paypal?

[Sineadpal90]

Recently been refunded for a product i paid for via paypal. the money is not on my paypal balance nor my bank account?

[kernowlass]

@Sineadpal90

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.

[sharpiemarker · Accepted solution]

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@Sineadpal90 wrote:

Recently been refunded for a product i paid for via paypal. the money is not on my paypal balance nor my bank account?

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Contact the seller. If a refund was definitely issued, it will be listed in your Activity and in the original transaction. Refunds to bank payments usually take 3-7 days and will appear in your Paypal Balance. Refunds to debit/credit cards take up to 30 days depending on your card issuer.