cancel
Showing results for 
Search instead for 
Did you mean: 

Received full refund to PayPal credit but isn't appearing on any balance

New Community Member

Received full refund to PayPal credit but isn't appearing on any balance

I received a full refund from a seller. Refund process was, as usual, in a pending status for approx 1 week. 

I cleared my PayPal credit balance prior to any refund.

 

I've now received a PayPal message of "Notification of a Complete Refund". It all looks correct in the transaction history and I would expect to see a credit on my PayPal account, but the balance is not showing anywhere. 

I've checked my bank account and it hasn't been returned there either. 

Any ideas?