Received full refund to PayPal credit but isn't appearing on any balance

Ch4rlie
New Community Member

I received a full refund from a seller. Refund process was, as usual, in a pending status for approx 1 week. 

I cleared my PayPal credit balance prior to any refund.

 

I've now received a PayPal message of "Notification of a Complete Refund". It all looks correct in the transaction history and I would expect to see a credit on my PayPal account, but the balance is not showing anywhere. 

I've checked my bank account and it hasn't been returned there either. 

Any ideas? 

 

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