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Received a refund to PayPal Credit but the money isn't accessible to withdraw

AlexPowis
Contributor

Received a refund to PayPal Credit but the money isn't accessible to withdraw

Hi all

 

I paid for a bed via PayPal credit and finished paying for it earlier this month so i have no payments outstanding.

 

Typically the bed broke about a week later so the company i bought it from have refunded the money back to me, however on PayPal it says its been refunded to my PayPay Credit and i therefore can't access the money because my PayPal balance says £0.00 and my PayPal credit says £0.00 .

 

I'd like to withdraw it to my bank account so i can buy another bed, can anyone advise how i do this please?

 

thanks

Alex

2 REPLIES 2
sharpiemarker
Esteemed Advisor

Re: Received a refund to PayPal Credit but the money isn't accessible to withdraw

@AlexPowis 

 

Issued refunds to PayPal Credit can take a few days up to 30 days. Once the surplus credit appears in your account, you can use the credit on another purchase. If you don’t use the credit up in a couple billing periods then PayPal Credit will process a refund on the third billing period and mail you a cheque or send the credit to your PayPal balance, whatever their policy is.


Kudos & Solved are greatly appreciated. 🙂
shan19986
New Community Member

Re: Received a refund to PayPal Credit but the money isn't accessible to withdraw

i have account pay pal but how to money receive srilnka support or no