Paypal Credit transactions being charged to Paypal Balance

[ESA883]

The last couple of times that I tried to make a purchase using my Paypal credit, the purchase ended up being charged to my Paypal Balance instead. The first time I thought maybe I had clicked the wrong thing during checkout, but this time I made sure that I had Paypal Credit checked. I have plenty of available credit, so I don't understand why this is happening. Has anyone else had this happen or have any suggestions?

[PayPal_Martina]

Hi @ESA883,

Thank you for your post and welcome to the Community Forum!

In general, our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue.

I hope this helps.

Martina