PayPal credit “maintenance”

[Drew88]

The past couple months PayPal credit won’t let me pay my bill due on 24 because of maintenance. I caught it in time to pay 7 days early last month but now they are forcing me to be late this month and I’m trying to pay on time. Even the call center is down. What am I supposed to do? Just accept the late fee? I swear I must be unlucky.

[egibson23]

This is ridiculous. I'm new to paypal credit, and my bill is due today. I didn't see the small text about the website being down until I went back and looked at my payment reminder email. It seems like this should be on them and not on the customer. 

[Anonymous_User]

The notice about the down time was NOT showing until this morning. It seems that PayPal is doing this to rip off customers.

[egibson23 · Accepted solution]

The site maintenance information was included at the bottom of the email notifying you of your statement. However, this does not seem like sufficient warning. It is a generic email, so I didn't scroll down past my statement information. Also, I'm not sure when it was posted on the site, but I don't even go onto the site unless I need to pay a bill... at the end of the month the day the site maintenance begins. 

Edit: Good news, everyone. I called customer service, and they will not be charging a late fee. 

[Drew88]

That’s a relief to hear! I’ll make sure to get email notifications turned on to warn me of this stuff in the future.

[euc0w01]

Thanks for the info about not charging late fees.  I don't go to the site until the day before my payment is due and that's when I saw the notice about the maintenance outage.  I, too, don't read the payment reminder e-mail carefully because I track my due dates on my calendar.  It's unusual that an a payment system is down for over three days.  Any payments due during that time should be systematically suspended and not due until 6/24.  What's more frustrating is that I would have set up my account for recurring automatic payments but the only option for that is paying the minimum due each month; if I do that, then I will not pay off the balance within the six-month interest-free payment.  In order to a different amount monthly, I have to make manual payments each month.