PayPal credit balance missing form summary

[chris_slipknot2]

Just logged into my paypal account to pay off some of my pp credit balance and it is not there in my smmary or anywhere as far as I can tell.

I can see previous payments to the balance and there are no other issues with my account. I can still make purchases and receive payments etc. (no disputes or outstanding payments owed either) and I have not received any emails regarding any issues. Anyone else experiencing this issue? I'm in the UK if that makes a difference.

[Neil45]

This has happened to me too. Any reference to my paypal credit account has just vanished. Very concerned by this as i have recent purchases using this credit. I have emailed customer services no responce yet

[chris_slipknot2]

Glad to see i'm not the only one but as you say it is very worrying especially as I didn't set up a DD (as I planned to pay it off in only a few weeks) hopefully its just a temporary thing/glitch. Doesn't inspire much confidence in the system though. I have also emailed, I got the automated reply but just replied and waiting on them.

[chris_slipknot2]

Just installed and logged into the app on my phone and in the PP credit section it says:

We're sorry, something seems to have gone wrong. We can't handle this request at the moment. Please try again in a few minutes.

So it seems like its an issue their end. I'll give it until morning and if nothings changed i'll give them a call.

[ed-enam]

Exactly same here. I've also sent an email to them. Awaiting reply. I also have no issues regarding payments but it's really frustrating that in the evening when I made a 4 month credit payment, it was still there. Now I wanted to see if payment has gone through or not and behold.....Paypal Credit is not there. Hope they reply with some positive news.

[ed-enam · Accepted solution]

Just updating. Mine is there now. Looks like it was some glitch. Check your accounts now.

[ed-enam · Accepted solution]

Just updating. Mine is there now. Looks like it was some glitch. Check your accounts now.

[chris_slipknot2]

Yes, mine is back as well looks like just a glitch.

[1stchildJB]

I place and order through PayPal using my MASTERCARD at the end of the month and it's not showing in my summary. How can I fix this cause I need to open a dispute for this transaction.

[pat29]

Apologies, if this is not quite the right thread, but the paypal thing is bugging me. I have had a few things recently on paypal credit, they call them “promotional items”, I know the dates, when they have to be paid for to avoid interest etc. But no matter what way I look at it, the outstanding balance they have is very different to mine. Can anyone please explain this to me, in very basic terms? An example is I now have left a £99 & a £139 promotional items & yet their balance has me owing £450 ish ??