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Thanks for reaching out to the PayPal Community for assistance. I appreciate your response, kernowlass, but it doesn't seem that your link is active.
Here is another link with the information you need: https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212
My link works fine when i click on it as its a UK link and I am in the UK and so is the original poster !!
Not sure if you are in the US and so it doesn't work for you maybe?
@kernowlass, it works for me now! Go figure!
Haha, possibly. I think you're on the right track concerning the regional differences for the site.