Good day to you @Tecate1959 ,
Thank you for using Community Forum.
I am sorry you've had to deal with this.
If you purchased something and would like a refund because you haven't received it,
or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back.
You have 180 days from the transaction date to initiate a dispute.
Please check the link below to help you file a dispute.
How Do I File A Dispute
I hope this helps.
Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer.
You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual.
You can also view our coronavirus response and FAQs here.
Or contact via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
We really appreciate your patience.
Keep safe.
*** Please leave Kudos / Solution if I have helped you. ***
