I cannot confirm information so I can access my PayPal credit account.
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On 1/3/2020 I tried to log into my paypal credit account. My back up credit card account had to be closed due to fraudulent activity. I was unable to confirm my information. Some of the requested information does not include upload using a secure web site connection. How do I access my account?
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You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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