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Have a balance, but don't have items

New Community Member

Have a balance, but don't have items

I have a few questions. I hope someone can help me. I made a couple of pre order purchases from Best Buy in September. But I will not receive them until November. Why are they showing in my balance when I dont have the item? Isn't BB supposed to charge payment once items are shipped? What happens if I don't get the items when I'm supposed to get them? Thanks