Customer return item lost in transit. Paid by paypal credit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi.
I wonder if you can point me into right direction.
I purchased an item on ebay. When I received it, I felt that it was not as described and after contacting the seller I sent it back to them.
Seller return policy was to send it back using courier of my choice and on my cost.
I have sent it via UPS, but the parcel was delivered to the wrong place. UPS admitted their fault and cant get the item back.
So I am left without the item, 250 pounds paypal credit to pay. I may be able to claim max 50 pounds compensation from UPS if lucky.
Is the fact that I have paid by paypal credit gives me any additional protection against cases like this? Can I use claim for section 75?
I can open case with paypal only when:
- I didn't receive an item I purchased
- I received an item that's not as described (significantly not as described)
- I want to report unauthorised activity
Don't think that case fell into categories above.
Can you help? Any ideas?
Thank you.
Regards
Rob
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Rob,
Just wondering what happened with your lost return? I'm currently looking at the same issue with a possible £350 loss 😞
Thanks
Rosie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- What can I do about Conflicting "Resolution" to Dispute by PayPal? in Disputes and Limitations Archives
- My money is hold up in My Money Archives
- I’m unable to purchase an item using paypal credit because the process won’t completely finish. in Payments Archives
- Paypal Credit Error When Connecting to Synchrony. How do I make an online payment? in PayPal Credit Archives
- Cant facebook pay using funds from my paypal credit account. in PayPal Credit Archives