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On hold 35 minutes [after the 1 hour wait for the call back & then transferred to hyperspace. On line live chat was even worse earlier.
NYE probably reduced staff available.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Ask them? Oh yes you tried that one didn't you !!
Or you can ask on here if you think we can help