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why Im getting this message from my browser??

New Community Member

why Im getting this message from my browser??

Access Denied

You don't have permission to access "" on this server.

Reference #18...

PayPal Employee

Re: why Im getting this message from my browser??

Hi @Roman911 


Thank you for contacting our Community Forum.

Apologies for the inconveniences, 

What you need to do is disconnect from the modem and try reconnecting about a minute later. If disconnecting and reconnecting the modem doesn't resolve the issue, you will need to contact your ISP and request a new IP address.

Also, you need to make sure that you are not using a VPN to mask the IP address

(for Browsers issue) Maybe you will need to update your browser to Firefox or Internet Explorer. Chrome and Safari have been known to cause issues with updated information.

If the issue persists:

 Unfortunately, we don't have the account access available to research this particular issue for you, so you will need to contact PayPal Customer Service for better assistance. The PayPal Customer Service team is specially trained to address this type of account inquiry. 

Please let them know the following information:

IP address (merchants can find their IP address by visiting
Reference number received in the error message
Account email address

If you cannot access your account:




Please contact us directly by sending us a message here and click Message us, and one of our customer service teammates will assist you.
Thank you for your understanding.
I hope this helps!

Thanks and apologies,