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text scam?

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text scam?

hello, my mum was using my account and put in the password wrong. she got a text message saying ‘Your PayPal is now blocked. Please re-confirm your identity today or your life account will be permanently closed: <Removed> it came from an 07742110311 number. She clicked the link but said the page didn’t load up. i typed in the link myself and it came up with a paypal login which i didn’t do. i logger into my account separately and it didn’t look locked and i didn’t get any message saying it was. is this a scam? and did my mum do anything by clicking the link? should i change my password?

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Accepted Solutions
Esteemed Advisor

Re: text scam?

@laurenoneill96 

 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Esteemed Advisor

Re: text scam?

@laurenoneill96 

 

If its a spoof, NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.