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sca without mobile reception

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New Community Member

sca without mobile reception

paypal is introducing strong customer authentication (SCA). however sending sms texts to a non-mobile won't work, and I am in a mobile not-spot. In otherwords, no mobile signal - I don't even have a mobile because of that. Will paypall be able to send codes via voice message to a landline instead? if not, what provision is there for people like me.?

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New Community Member

Re: sca without mobile reception

answering my own question. After searching the forums I spotted this post

https://www.paypal-community.com/t5/PayPal-Basics/New-security-rules-august-2020-uk/m-p/2300951

 

this seems to imply that if you don't have a mobile (or reception), the home or work number could be used. I'm not sure how they decide which one to ring though. maybe someone at paypal could comment.

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Contributor

Re: sca without mobile reception

I too have this issue and would like to have clarity from PP about the workaround for those of us without mobile signal (or no mobile phone). 

 

So far PP Message Centre has said there is no workaround. 

 

How can that be the case?  We are being penalised for living in places without mobile signal? (or for having an older handset or no mobile?) 

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New Community Member

Re: sca without mobile reception

I have the same problem. I'm not optimistic that there's a solution as I had a conversation about this with them a while back, and asked about using my home phone, but they clearly didn't want to do that, and the person just didn't seem to get that no mobile reception means no security number received! I've messaged them again today, but if I get the same response I'll be deleting my account. It's ridiculous  given how many people, especially in rural areas, are in this situation. It's a pity technology isn't covered in the Equality Act! 😎