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refund

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refund

Hi there everyone I have been awarded a full refund via resolution centre.The seller has asked me to return the faulty items to China my question is who pays for the postage I have tried to find out but keep getting directed to the sellers return postage page hope you can help

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: refund

@Romo18 

 

If you won a dispute and a refund has been issued then its up to the seller to send you a shipping label to return the item if they want it back.

BUT if you have won a dispute and paypal have told you that you must return it before you get your refund then read the info below.....

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
If paypal have said send trackable then make sure you do so and provide them with the tracking number.


 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

3 REPLIES 3
Highlighted
Contributor

Re: refund

i send email to paypal center for this problem and i'l be wait an answer

Highlighted
Esteemed Advisor

Re: refund

@Romo18 

 

If you won a dispute and a refund has been issued then its up to the seller to send you a shipping label to return the item if they want it back.

BUT if you have won a dispute and paypal have told you that you must return it before you get your refund then read the info below.....

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
If paypal have said send trackable then make sure you do so and provide them with the tracking number.


 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
Contributor

Re: refund

Thanks for your help this has been much quicker than PayPal and makes sense once again thanks.