refund pending

billyarmour
Contributor
Contributor

waited a week now for my refund messaged paypal  and message i get is they will respond to my message within 1 hr i am now at 24 hrs what a joke

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@billyarmour 

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process. (longer at the moment due to covid).

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248
https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-h...

Paypal can't give you a refund until they have received it themselves from the sellers bank.


Advice is voluntary.
Kudos / Solution appreciated.
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