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refund and paypal fees

SOLVED
New Community Member

refund and paypal fees

Hello, 

 

What happens if I sold an item on Ebay and the buyer sent it back and I need to issue now a refund but Paypal already charged me for the sell (3.4% or so?). Are they supposed to give it back once I am refunding the full amount back? many thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: refund and paypal fees

@Sarit2018

 

When your buyer pays you, you are charged a 3.4% fee PLUS 20p fixed amount fee.

 

When you issue a full refund that 3.4% fee is refunded at the same time (to make up that full amount), but Paypal keep the 20p as a payment for processing the original payment and refund for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY
Volunteer Advisor

Re: refund and paypal fees

@Sarit2018

 

When your buyer pays you, you are charged a 3.4% fee PLUS 20p fixed amount fee.

 

When you issue a full refund that 3.4% fee is refunded at the same time (to make up that full amount), but Paypal keep the 20p as a payment for processing the original payment and refund for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.