"Accept the Money" Isn't Working

Diane0327
Contributor
Contributor

I got a PrePaid Paypal Debit Card. Transferred $ into my Paypal account from personal bank so I could transfer to the Prepaid card. Can't transfer the money to the Card until I "Accept the Money" in the Paypal account. I click "Accept the Money", read all the stuff, accept it, it says "Done" and then nothing. The "Accept the Money" button is still there. Done this several times. I'm not walked through any process to set up the cash account so the money can go there before I move it to the the Prepaid card. All I want to do is transfer that money to the PrePaid Paypal Debit Card which already took me through the ID verification process to activate it. Please, what am I doing wrong?

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