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paypal message centre no response

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Contributor

paypal message centre no response

I am trying contact live chat via message centre and every time I was asked to wait for few hours by paypal bot and later i find, "This conversation has been closed." without any reply from paypal.

It happening since they updated there message centre, phone support took hours of hold to get someone.

 

Can paypal support at-least reply to messages instead of ignoring and closing.

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: paypal message centre no response

@sahdfkj23 


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

8 REPLIES 8
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Esteemed Advisor

Re: paypal message centre no response

@sahdfkj23 


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
Contributor

Re: paypal message centre no response

I did but it will take 3-4 days. My point is if paypal create the message centre than they should reply to custom instead of closing down without any response and it had happen multiple time now.

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Contributor

paypal message centre no response

the next day I checked my message, it was deleted.

 

No response. 

 

I have the worst experience.  How can I trust my money to them?

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New Community Member

Re: paypal message centre no response

The Facebook messages is another dead end. Nobody really replies. Only automated program gives generic answers, which is not helpful.

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Contributor

Re: paypal message centre no response

I HAVE SENT DOZEN OF MESSAGES OVER THE LAST 3 DAYS ON AN URGENT MATTER  NO RESPONSE WHATSOEVER

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New Community Member

Re: paypal message centre no response

Hi, I've had the same issue - phone lines are so full of traffic - I've had no reply on Facebook, Twitter, Phone Numbers (both) and the online Call Center. My issue regards fraud so you can understand the urgency.

 

My bank are amazed at the lack of contact available, even during Covid.

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Contributor

paypal message centre no response

My messages to the message center are not stored and deleted after I sent the message.

 

No response to the Facebook account of PayPal.

 

Is PayPal closed?

Highlighted
Contributor

paypal message centre no response

PayPal is not responding to messages and not storing the messages I sent to them.