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Just happened to me I you don't receive your Item and then file did not receive claim be careful.I filed a claim did no receive after a month or more after I filed the claim seller finally sent a shipment .I was sent a face mask 2 bucks ordered cordless tool had receipt. paypal said I had received a shipment and case closed .I tried to file a wrong item claim and guess what you can not file on the same person again. case closed crook has more money and I have less been using paypal for years because I was protected that's a joke .Quit using paypal before you become a victim and give your hard earned away I used paypal for about20 years. read and see how many complaints about ripoffs on paypal community