mr james <removed>

jamesburgess
Contributor
Contributor

How do I know that a message off pay pal is not scam ? why ask for card details when pay pal already as them and there is enough money in my account to pay for goods that I order .

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2 REPLIES 2

Manny171
Frequent Contributor
Frequent Contributor

@jamesburgess

 

was it a purchased from Ebay?

how did you pay? did you use at check out Paypal Balance?

or linked account?

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kernowlass
Esteemed Advisor
Esteemed Advisor

 

@jamesburgess

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/uk/webapps/mpp/phishing
https://www.paypal.com/uk/smarthelp/article/how-would-i-spot-fake-emails-faq2340


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