i need help changing country please help me ]: help

[andre8309]

hi i have been having difficulty changing country am thai but currently living in russia when i sign up for paypal account there were no option for me to choose country  

[kernowlass · Accepted solution]

@andre8309 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

[FOZB]

Hi, 

I have a problem with my PayPal account. I created it when I was in Italy and I linked to it an Italian telephone number. I moved in Portugal years later and now I don't have that Italian telephone number anymore to confirm my identity with a message code that I should have received.

I reached out the support to try to change my number but they told I should have an Italian number and not a Portuguese one, but I have no choice. The agent tried to change my number into my Portuguese one and I received a confirmation code to give to the agent himself. 

But when I tried to log in again into my account, this time the system didn't ask me to insert a code or something like that but it said "Sorry, we could not confirm that this is you."

Now I don't know what to do and I feel stuck because it seems there's no way to solve this problem. 

Can you help me? 

Thanks,
Fabrizio