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fake email-fraud

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New Community Member

fake email-fraud

hey 

this morning i think i got sent a fake email and im just wondering where i can report it or double check its fake. the email said it was from service@paypal but when you clicked on it, it came up with some strange address. the email was also addressing that there was a address being added in malaysia but when i clicked the link it wouldnt load. so i logged in online and it didnt have any evidence that this was happening. im confused haha help

 

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Volunteer Advisor

Re: fake email-fraud

@tegannc

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2

https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY
Highlighted
Volunteer Advisor

Re: fake email-fraud

@tegannc

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2

https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.