extra charge

louiseS
Contributor
Contributor

 I recently bought 5 concert tickets in 1 transaction and was charged an acceptable booking fee plus an extra Euro2 per ticket just because I used Paypal and without prior advise. Is this normal practice? Is this allowed by Paypal?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@louiseS

 

Sellers are allowed to surcharge BUT only if you know that surcharge is going to be levied AND how much BEFORE you commit to buy the item.


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louiseS
Contributor
Contributor

Thanks for your response .What upset me was that the surcharge was added to final amount without advise... I am sure very few of the ticket buyers even noticed!

I wrote to them and all they came up with was that they had to cover their expenses!!..Don't really know what to do about it! any advise?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@louiseS

 

'Personally' I would contact them again and state that it is against Paypal rules to surcharge without letting the buyers know about it first.

So request a refund of that surcharge and state that if they don't you will be reporting them to paypal.

 

If they refuse then click on 'legal' VERY bottom right of paypal pages > acceptable use policy > scroll down and there is a link there on the 'report' word to report violations of that policy.


Advice is voluntary.
Kudos / Solution appreciated.
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