email scam

lattkk
New Community Member

I received two separate emails, looking very official, that Paypal has limited my account due to suspicious activity or violation of policy. The emails requested I verify my account and security info via the link provided. I did not click on the link, went to the website, and everything looks "normal". I'm disappointed there is not a phone number in "contact us" for customer service. Any phone number provided in this forum I will not trust.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@lattkk 

 

Yep looks/sounds like a typical spoof so NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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