eBay refunds

Kirstyy
New Community Member
Hi I have sold an item on eBay but the buyer wants a refund. She says she sent payment on PayPal but it is not in my activity on my account. Also on eBay it is saying awaiting payment. What do I do?
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kirstyy

 

If she paid then she didn't pay you, you can't refund someone who hasn't paid you.


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Kirstyy
New Community Member
She’s saying she has. But the payment is nowhere to be seen. This was only yesterday maybe it’s just not showing up on my activity yet??
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Kirstyy

 

Paypal payments are more or less instant, the fact its not showing up on Ebay OR Paypal means she has not paid.

 

But double check this..........

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then you need to change it DURING the listing process next time you list an item for sale.


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Kudos / Solution appreciated.
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