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contacting customer service

SOLVED
Member

contacting customer service

Some information is not handled as well by email in my opinion. I would like to speak to someone personally in customer service. Should be a way to do that. At least provide a way that customer service can call me so I know it is real and not fake.

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: contacting customer service

@itasarah

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
5 REPLIES
Volunteer Advisor

Re: contacting customer service

@itasarah

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: contacting customer service

THE INFO was helpful but I did go into pay pal today and there was no way to call. Under help it lists a no of scenarios so I clicked on one but no way was there a phone no to talk to someone real.   At least I didn't see it.  


@kernowlass wrote:

@itasarah

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


 

Tags (1)
Volunteer Advisor

Re: contacting customer service

@itasarah

 

Strange that hundreds of U.S Paypal account holders have followed my instructions and phoned c.s quite easily then.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: contacting customer service

No Phone Option.jpgAs of today July 8, 2018 in the USA there does not appear to be a phone option as stated in your suggested solution. It appears PayPal is determined to provide less help and less customer service. If they wanted us to contact them for help they would provide a email address and a phone number displayed prominently on the help page. They only have succeeded in ensuring that there customers look elsewhere for payment solutions and to stop doing business with PayPal.

Tags (1)
Volunteer Advisor

Re: contacting customer service

@BajaPete

 

Depends what country you are in and as you haven't added it to your profile or said what country you are in then not a lot someone can do to help you with that one.

 

However if you are U.S / UK and Canada then there certainly IS a phone number accessed as I states.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.