can't reach customer service

minute
Contributor
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how can I get a real live person to talk to me?  I just got a very suspicious email and I don't want to respond to it unless I can talk to someone at PayPal

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kernowlass
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Esteemed Advisor

@minute

 

As you haven't said what country you are in then I can't answer that, but I can give you the below info.

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity




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kernowlass
Esteemed Advisor
Esteemed Advisor

@minute

 

As you haven't said what country you are in then I can't answer that, but I can give you the below info.

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity




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Kudos / Solution appreciated.
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minute
Contributor
Contributor

Thank you very much for this response! 

 

I am in the U.S., though your advice sounds pretty universal to me. I did not click on any links. I'm pretty familiar with these scams, but somehow this one seemed legit. I guess that just means they're getting better at scamming! 

 

I am very grateful that you took the time to reply.

 

ALSO, I think PayPal should be reachable for customer support.

 

Thank you!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@minute

 

ALSO, I think PayPal should be reachable for customer support...........

Ways to contact customer services.

1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country).
2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country).
3. You can send them a personal message via their Facebook page @ www.facebook.com/PayPal
4. You can send them a personal message via their Twitter page @ AskPayPal for Twitter
5. You can use the message centre in your paypal account.
6. You can ask a question on here (answers from community members normally).


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