buying /scamed

[Innovation4]

I recently  made 3 purchases and paid through PayPal however the items didn't arrive . After contacting the sellers and being told they were dispatched. AND BEING PROVIDED WITH A TRACKING NUMBER  that was of no use .i opened a paypal case to get refunded however the claim was declined because the seller ( China  may i add ) provided paypal with a tracking number also . i think this is so unfair as i never received the goods  totaling over £100 . should the seller not have to provide proof of delivery  like a signature or something . Paypal is most unfair 

[Julesy69]

I have twice returned goods to the seller in China and provided PayPal with proof of postage for the returned goods and they have twice denied my claims stating no proof was provided the goods including return postage comes to over £70 GBP which is a lot of money when you’re on furlough due to COVID and online shopping is a necessity I feel like I’ve been scammed big time!

[kernowlass]

@Innovation4 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.