account restricted or not?

[andrutza420]

I got a mail like 5 hours ago saying that my account was restricted because they found some suspicious activity regarding my cards. I really don’t know how considering I haven’t even used Paypal before and the only card that I have registered is an expired one( which I registered like 2 years ago). They sent me a link to “confirm that i own the card” but it doesn’t work, I can’t reply to the mail of course. Idk who should I be talking to right now to be honest, if I m writing from my account that means I am not banned right? :)) Anyway, I was supposed to be getting some money soon and idk how to fix this. Am I suspended or not? Is it safe to receive money in this condition?

[kernowlass]

@andrutza420 

If it was a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity