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Won't let me issue partial refund.

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New Community Member

Won't let me issue partial refund.

Good Morning,

 

I am Ebay seller for an item, and buyer has paid and money has posted. I am wanting to issue a 9.99 refund to cover shipping, but when i follow instructions to issue a refund, then enter the partial total refund of 9.99 and submit, Paypal tells me "We can't process any refund at this moment due to technical reasons. Please try again later". It has been saying this for 48 hours now. 

 

Why wont Paypal allow my partial refund????