Wife Doesn't Have an Account

[KyleWhite]

My wife received a text stating that she had paid XYZ company $250.  Problem is she doesn't have a Paypal account.  I attempted to log in to Paypal using her email address to see if someone has created an account using her email but Paypal says that her email address isn't on file.  Is this something to worry about or has someone just inadvertently put her phone number down as the contact?

[sharpiemarker · Accepted solution]

@KyleWhite 

Probably some random spam message to her phone. Did the text mention her email address at all? If there was a transaction, wife would receive a PayPal email receipt for the transaction if her email address was used in association with a PayPal account or in PayPal guest checkout. Did she receive any such email for $250?

I am not sure if logging on with her email address is a definitive way to check if the email address was really used as the error message won't tell which information is incorrect and if there is no valid password of course it'll be wrong. The most surefire way is to call PayPal.

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal