Why is my issued refund both pending and completed?
bossybookworm
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Posted on
Sep-17-2019
10:07 PM
I issued a refund to an ebay buyer who cancelled his purchase. The refund, issued on 9/10, now shows up an my activity as both "pending" and "completed." Why? And does this mean he has gotten his money or not?
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Refunds
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PayPalMichelleW
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Sep-22-2019
11:24 AM
Hi @bossybookworm,
Welcome to the Community! For this situation, I would suggest you contact us to provide additional details. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter. I hope this helps.
Thanks!
MichelleW
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